Personalised support, preventive maintenance.
A reactive and proactive service for INFOS clients. First- and second-line support for the complete infrastructure, complemented by preventive maintenance and audits, backup verification, updates, protection software and server audits.
The service,
in context.
The INFOS helpdesk is not a generic call centre, it is an extension of the client's IT team. Every call is answered by someone who knows the infrastructure, the processes and the history. For clients with maintenance contracts, the service also includes proactive follow-up: the INFOS team regularly checks the state of systems, anticipates failures and acts before the incident.
There is a growing need to verify backup consistency, operating system and protection software updates, error LEDs and disk space, things that seem mundane until they all fail on the same day.
Concrete deliverables,
not promises.
- 01
First-line helpdesk
Receipt and triage of requests, immediate resolution of frequent questions, controlled escalation to second line when justified.
- 02
Second-line support
Advanced diagnosis and resolution of technical incidents, servers, network, applications, integrations. The INFOS team has full access and context.
- 03
Preventive maintenance
Periodic checks of backups (restore tests), OS updates, antivirus and malware, disk space and error LEDs. Regular report to the client.
- 04
Audits and reports
Formal technical review of the infrastructure, risk points, prioritised recommendations, evolution against the previous audit.
Four fronts, one accountable team.
- 01
1st and 2nd line support
The INFOS team handles calls and incidents, diagnosis and resolution within useful time.
- 02
Preventive maintenance
Periodic checks of backups, disk space, error LEDs and other critical indicators.
- 03
Preventive audits
Regular review of OS updates, antivirus, malware and other protection layers.
- 04
Personalised response
Every client is known to the team — no depersonalised tickets, no first-time agents.
Why it's worth talking to us.
- Support in Portuguese
- A team close to the client
- SLAs tailored to criticality
- Proactive response, not just reactive
Talk to us.
We'll come back within 24h with next steps.
A senior team that knows your sector responds directly. Alternatively, download a whitepaper or watch a webinar to prepare the conversation.