The starting point.
Competing with large multinationals demanded deep market knowledge, the ability to deliver tailored solutions and to guarantee traceability across the whole of production, not just of standard products.
The operation involved product engineering, work orders, resource planning, stock reservation management and automatic movements on the shop floor.
The head office in Albergaria-a-Velha had to be coordinated with the branch in Mexico, while managing customer relationships across several continents.
How we approached it.
MULTI Indústria as the integrated management core — Finance (Accounting, Fixed Assets), HR (Payroll), Treasury (Receipts and Payments), Operations and Logistics (Purchasing, Orders, Stock, Shipping, Invoicing) and Production (Product Engineering, Work Orders, Requirements Calculation).
Web-based production capture and tracking, with an automatic interface to Kardex storage systems.
Streamlined inter-company processes for the Mexican branch.
Microsoft Dynamics CRM and an online electronic catalogue interconnected two-way with MULTI to manage and streamline customer relationships.
What changed.
Full visibility of the business and global reliability of the information system.
Production launch and planning geared to meeting deadlines, with analysis of capacities and forecast loads on the shop floor.
Online shop-floor monitoring, enabling a fast response to deviations and unforeseen events.
Finished-product labelling in line with customer requirements and ISO/ANSI metric systems.
Fast, effective expansion to the Mexican branch, sharing the same management core.
The client, in their own words.
Palbit · testimonial
Over the years the MULTI system has proven to be a reliable, fundamental tool for the development of our business. The INFOS team has shown itself to be a partner in the continuous evolution and improvement of this software solution, interconnected with the specific needs of our line of business.