Privacy and Data Protection Policy (GDPR)
The privacy of our customers and users is important to us Infos Informática e Serviços, S.A., hereinafter referred to as INFOS.
A INFOS undertakes to ensure confidentiality and privacy in the collection and processing of its Clients' and Users' data, fulfilling its obligations under the General Data Protection Regulation, and has therefore developed this Privacy Policy.
This Privacy and Data Protection Policy helps you understand how INFOS collects, processes and protects your personal data when you visit our websites and when you use our products and services. INFOS adopts the best organisational and technical practices in the preservation of the confidentiality, integrity and availability of personal data that it collects and processes in strict adherence to and compliance with applicable legislation. By providing your personal data to INFOS, you are consenting to the collection, processing and disclosure of such data in accordance with this Privacy Policy and the rules and principles set out in the Terms and Conditions of the service agreements provided.
Generalities and Scope of Application
A INFOS is responsible for this Privacy and Data Protection Policy. This covers this website, as well as other websites of INFOS, forms and documents that refer to the said policy.
Within the scope of this Privacy and Data Protection Policy, the following general terms of applicability are defined:
- Customerany entity / company / institution / individual that acquires our products and/or services;
- User: any visitor to this website, as well as other websites belonging to INFOS and/or subscribers to our Newsletter.
A INFOS reserves the right to update or modify its Privacy and Data Protection Policy at any time, particularly in order to adapt it to national and international legislative changes. We advise all our clients and users to consult this page regularly.
What is Personal Data
Personal Data is understood to be any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person (data subject).
A person is considered identifiable if they can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, psychological, economic, cultural or social identity.
Data Collected
A INFOS collects data from its Customers and Users, through the submission of existing forms for this purpose, in digital and/or physical format.
A INFOS is the entity responsible for the collection and processing of this data, deciding on the categories of data collected, how it will be processed, and the purposes for which it will be used.
All procedures, whether automated or non-automated, that allow for the collection, organisation, storage, modification, and transfer of personal data shall be considered “personal data processing”.
Use of Collected Data
The data collected by INFOS They are intended for the process of communication with Clients and Users, processing information requests, statistical analysis, satisfaction surveys, as well as their respective use for direct marketing purposes.
A INFOS It does not sell or trade your data.
The user expressly authorises the INFOS to send you information about products and services that may be of interest to you using your personal data for direct marketing purposes through any communication channel, namely by using electronic mail, telephone, SMS, MMS or other forms of automated calling. INFOS will not trade or share its customer database with third parties.
Access to Collected Data
A INFOS does not disclose to third parties any personal data of its Clients and Users, without their consent, except:
- when it comes to companies in INFOS;
- when it is necessary for the collaborators, employees, suppliers or business partners of INFOS can provide a product or service or perform a function on behalf of INFOS;
- when required or permitted by law.
A INFOS will take reasonable precautions to ensure that its employees or staff members with access to personal data receive appropriate training in the correct processing of such data, in accordance with this policy and legal data protection obligations. In the event of non-compliance, the INFOS will apply disciplinary sanctions to its employees and collaborators.
Whenever the INFOS Disclosing the user's personal data will safeguard compliance with the Personal Data Protection Act, particularly by including contractual provisions that ensure the third party uses the received data solely for the specified purposes, and in accordance with the purposes described in this policy, and that they employ adequate security measures to protect the user's personal data against unlawful or unauthorised processing, as well as against accidental loss, destruction, or other damaging actions.
Sensitive Personal Data
A INFOS Thank you for not sending us or making us aware of any sensitive personal data, meaning information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation. Such personal data will be immediately deleted.
Data Storage
A INFOS The data of your clients and users are kept on its servers located in Portugal. These servers are protected and maintained according to high security standards and in order to comply with applicable privacy laws.
Data Storage Period
The storage and retention period for personal data of Clients and Users of INFOS it varies according to the purpose.
Users' personal data will be retained for as long as their account remains active, and will be deleted when their use ceases.
The personal data provided for the purposes of our email content distribution list will be stored until its use is terminated. In this case, Customers and Users may unsubscribe from alerts at any time using the unsubscribe option provided in the Newsletters.
Customer data and other specific data to be retained for legal compliance purposes INFOS may extend for a maximum period of up to 10 years (in accordance with Article 130 of the Corporate Income Tax Code), after which they will be eliminated.
Data Security
A INFOS has taken the necessary technical and organisational measures to adequately protect its data against unauthorised processing and access.
A INFOS makes all reasonable endeavours to prevent the unauthorised or unlawful use of the user's personal data, or its loss, destruction or damage. However, the INFOS cannot provide an absolute guarantee relating to User and/or customer data. Whenever there is a breach, loss or violation of personal data that is likely to entail a high risk to the rights and freedoms of its Customers and Users, the INFOS will go
- Notify the supervisory authorities within 72 hours of becoming aware of the incident;
- Inform affected data subject(s) of the situation in a timely manner.
A INFOS ensures the security of the user's personal data through the following means:
- use of certificate encryption in all website communications;
- password to access the website;
- limitation of access to personal data (e.g. access only for employees or workers of INFOS which we need to access for the purposes described above).
Right to Access, Rectify, Object to, and Delete Personal Data Collected
Under applicable legislation, you are guaranteed, as the data subject, the right, at any time, to:
- access your personal data;
- request your rectification or amendment;
- to object to the processing of data, except for that which is strictly necessary for the provision of the service and/or legal requirements;
- request data portability;
- request the deletion of your data for marketing or telemarketing purposes or inclusion in Newsletter subscriber lists and information services.
You may request any of the actions mentioned above by sending an email to: marketing@infos.pt
A INFOS will retain the personal data necessary for the fulfilment of its legal obligations.
Biscuits
“Cookies” are pieces of information text that a website transfers to an individual's hard drive for record-keeping purposes.
Cookies allow the website to remember important information, making your use of the website more convenient. A cookie generally contains the domain name from which it came, its “lifetime”, and a unique randomly generated number or another value. As with most websites, we use cookies for various purposes: to improve your online experience, for analytics, and for marketing.
However, you hold the power to turn off your cookies, in your browser's settings, or by making changes to your security software tools.
Links to other websites
This website may contain links to other websites of interest, in particular links to websites of INFOS. We are only responsible for these same websites, as they are under our control.
Regarding third-party websites, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. Likewise, we advise you to exercise caution and always consult the privacy statement applicable to the website in question.
Changes to the Privacy and Data Protection Policy
A INFOS reserves the right to readjust or alter this Privacy and Data Protection Policy at any time, with such alterations being publicised.
Should you have any questions or doubts, Contact us!
