RPA (Robotic Process Automation) is the automation of repetitive administrative tasks through software that simulates human interaction with applications — clicks, form-filling, copying between systems, sending emails, generating reports. An RPA 'robot' is not a physical robot; it is a software process that does what an employee would do in front of a screen, but without human fatigue and with total consistency.
The value of RPA comes from freeing up repetitive administrative hours — reconciling data between systems that do not communicate, periodically filling in regulatory declarations, moving information between email and the ERP. Typically 60-80% of the time allocated to these tasks is recovered, with errors reduced to near zero. ROI is frequently under 12 months.
INFOS implements RPA in scenarios where traditional automation (API integration) is not viable due to the limitations of the systems involved — frequently legacy software or government portals without an API. Combined with cognitive capture (AI that reads documents) and workflow (human approvals at decision points), RPA delivers near-autonomous processes in areas such as supplier invoicing, employee onboarding, or processing customer requests.