iPaaS (Integration Platform as a Service) is a cloud platform that lets you design, run and monitor integrations between multiple systems — ERPs, CRMs, e-commerce, banks, cloud services — without developing code integration by integration. Tools such as Make, Zapier, n8n, Microsoft Power Automate, MuleSoft and Workato dominate different market segments.
iPaaS shines in two scenarios: simple automations involving many systems (an email with an invoice attachment that must go to archiving, ERP and CRM) and complex orchestrations that change frequently (where writing rigid code would carry a high maintenance cost). For production integrations between critical systems, dedicated code typically remains more suitable — full control, predictable performance, no dependence on an external supplier.
INFOS uses iPaaS in specific scenarios — typically lightweight departmental automations that do not justify dedicated development. For core integrations of the INFOS ecosystem (MULTI ↔ Payroll, MULTI ↔ banks, MULTI ↔ e-commerce), dedicated code with tested patterns remains the recommendation. The decision is case by case, based on criticality, volume and frequency of change.