{"id":11963,"date":"2025-05-08T15:08:09","date_gmt":"2025-05-08T15:08:09","guid":{"rendered":"https:\/\/infos.pt\/?page_id=11963"},"modified":"2026-04-16T10:35:18","modified_gmt":"2026-04-16T10:35:18","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/infos.pt\/en\/politica-de-privacidade\/","title":{"rendered":"Privacy and Data Protection Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11963\" class=\"elementor elementor-11963\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4461f5a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"4461f5a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed6896b elementor-widget elementor-widget-text-editor\" data-id=\"ed6896b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Privacy and Data Protection Policy (GDPR)<\/h3><p>The privacy of our customers and users is important to us <strong>Infos Inform\u00e1tica e Servi\u00e7os, S.A., hereinafter referred to as INFOS.<\/strong><\/p><p>A <strong>INFOS<\/strong> undertakes to ensure confidentiality and privacy in the collection and processing of its Clients' and Users' data, fulfilling its obligations under the General Data Protection Regulation, and has therefore developed this Privacy Policy.<\/p><p>This Privacy and Data Protection Policy helps you understand how <strong>INFOS<\/strong> collects, processes and protects your personal data when you visit our websites and when you use our products and services. <strong>INFOS<\/strong> adopts the best organisational and technical practices in the preservation of the confidentiality, integrity and availability of personal data that it collects and processes in strict adherence to and compliance with applicable legislation. By providing your personal data to <strong>INFOS<\/strong>, you are consenting to the collection, processing and disclosure of such data in accordance with this Privacy Policy and the rules and principles set out in the Terms and Conditions of the service agreements provided.<\/p><h3>Generalities and Scope of Application<\/h3><p>A <strong>INFOS<\/strong> is responsible for this Privacy and Data Protection Policy. This covers this website, as well as other websites of <strong>INFOS<\/strong>, forms and documents that refer to the said policy.<\/p><p>Within the scope of this Privacy and Data Protection Policy, the following general terms of applicability are defined:<\/p><ul><li><span style=\"text-decoration: underline;\">Customer<\/span>any entity \/ company \/ institution \/ individual that acquires our products and\/or services;<\/li><li><span style=\"text-decoration: underline;\">User<\/span>: any visitor to this website, as well as other websites belonging to <strong>INFOS<\/strong> and\/or subscribers to our Newsletter.<br \/><br \/><\/li><\/ul><p>A <strong>INFOS<\/strong> reserves the right to update or modify its Privacy and Data Protection Policy at any time, particularly in order to adapt it to national and international legislative changes. We advise all our clients and users to consult this page regularly.<\/p><h3>What is Personal Data<\/h3><p>Personal Data is understood to be any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person (data subject).<\/p><p>A person is considered identifiable if they can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, psychological, economic, cultural or social identity.<\/p><h3>Data Collected<\/h3><p>A<strong> INFOS<\/strong> collects data from its Customers and Users, through the submission of existing forms for this purpose, in digital and\/or physical format.<\/p><p>A <strong>INFOS<\/strong> is the entity responsible for the collection and processing of this data, deciding on the categories of data collected, how it will be processed, and the purposes for which it will be used.<\/p><p>All procedures, whether automated or non-automated, that allow for the collection, organisation, storage, modification, and transfer of personal data shall be considered \u201cpersonal data processing\u201d.<\/p><h3>Use of Collected Data<\/h3><p>The data collected by <strong>INFOS<\/strong> They are intended for the process of communication with Clients and Users, processing information requests, statistical analysis, satisfaction surveys, as well as their respective use for direct marketing purposes.<\/p><p>A <strong>INFOS<\/strong> It does not sell or trade your data.<\/p><p>The user expressly authorises the <strong>INFOS<\/strong> to send you information about products and services that may be of interest to you using your personal data for direct marketing purposes through any communication channel, namely by using electronic mail, telephone, SMS, MMS or other forms of automated calling. <strong>INFOS<\/strong> will not trade or share its customer database with third parties.<\/p><h3>Access to Collected Data<\/h3><p>A <strong>INFOS<\/strong> does not disclose to third parties any personal data of its Clients and Users, without their consent, except:<\/p><ol><li>when it comes to companies in <strong>INFOS<\/strong>;<\/li><li>when it is necessary for the collaborators, employees, suppliers or business partners of <strong>INFOS<\/strong> can provide a product or service or perform a function on behalf of <strong>INFOS<\/strong>;<\/li><li>when required or permitted by law.<br \/><br \/><\/li><\/ol><p>A <strong>INFOS<\/strong> will take reasonable precautions to ensure that its employees or staff members with access to personal data receive appropriate training in the correct processing of such data, in accordance with this policy and legal data protection obligations. In the event of non-compliance, the\u00a0<strong>INFOS<\/strong> will apply disciplinary sanctions to its employees and collaborators.<\/p><p>Whenever the <strong>INFOS<\/strong> Disclosing the user's personal data will safeguard compliance with the Personal Data Protection Act, particularly by including contractual provisions that ensure the third party uses the received data solely for the specified purposes, and in accordance with the purposes described in this policy, and that they employ adequate security measures to protect the user's personal data against unlawful or unauthorised processing, as well as against accidental loss, destruction, or other damaging actions.<\/p><h3>Sensitive Personal Data<\/h3><p>A <strong>INFOS<\/strong> Thank you for not sending us or making us aware of any sensitive personal data, meaning information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation. Such personal data will be immediately deleted.<\/p><h3>Data Storage<\/h3><p>A <strong>INFOS<\/strong> The data of your clients and users are kept on its servers located in Portugal. These servers are protected and maintained according to high security standards and in order to comply with applicable privacy laws.<\/p><h3>Data Storage Period<\/h3><p>The storage and retention period for personal data of Clients and Users of <strong>INFOS<\/strong> it varies according to the purpose.<\/p><p>Users' personal data will be retained for as long as their account remains active, and will be deleted when their use ceases.<\/p><p>The personal data provided for the purposes of our email content distribution list will be stored until its use is terminated. In this case, Customers and Users may unsubscribe from alerts at any time using the unsubscribe option provided in the Newsletters.<\/p><p>Customer data and other specific data to be retained for legal compliance purposes <strong>INFOS<\/strong> may extend for a maximum period of up to 10 years (in accordance with Article 130 of the Corporate Income Tax Code), after which they will be eliminated.<\/p><h3>Data Security<\/h3><p>A <strong>INFOS<\/strong> has taken the necessary technical and organisational measures to adequately protect its data against unauthorised processing and access.<\/p><p>A<strong> INFOS<\/strong> makes all reasonable endeavours to prevent the unauthorised or unlawful use of the user's personal data, or its loss, destruction or damage. However, the\u00a0<strong>INFOS<\/strong> cannot provide an absolute guarantee relating to User and\/or customer data. Whenever there is a breach, loss or violation of personal data that is likely to entail a high risk to the rights and freedoms of its Customers and Users, the <strong>INFOS<\/strong> will go<\/p><ul><li>Notify the supervisory authorities within 72 hours of becoming aware of the incident;<\/li><li>Inform affected data subject(s) of the situation in a timely manner.<br \/><br \/><\/li><\/ul><p>A <strong>INFOS<\/strong> ensures the security of the user's personal data through the following means:<\/p><ol><li>use of certificate encryption in all website communications;<\/li><li>password to access the website;<\/li><li>limitation of access to personal data (e.g. access only for employees or workers of\u00a0<strong>INFOS<\/strong> which we need to access for the purposes described above).<br \/><br \/><\/li><\/ol><h3>Right to Access, Rectify, Object to, and Delete Personal Data Collected<\/h3><p>Under applicable legislation, you are guaranteed, as the data subject, the right, at any time, to:<\/p><ol><li>access your personal data;<\/li><li>request your rectification or amendment;<\/li><li>to object to the processing of data, except for that which is strictly necessary for the provision of the service and\/or legal requirements;<\/li><li>request data portability;<\/li><li>request the deletion of your data for marketing or telemarketing purposes or inclusion in Newsletter subscriber lists and information services.<\/li><\/ol><p><br \/>You may request any of the actions mentioned above by sending an email to: <a href=\"mailto:marketing@infos.pt\">marketing@infos.pt<\/a><\/p><p>A <strong>INFOS<\/strong> will retain the personal data necessary for the fulfilment of its legal obligations.<\/p><h3>Biscuits<\/h3><p>\u201cCookies\u201d are pieces of information text that a website transfers to an individual's hard drive for record-keeping purposes.<\/p><p>Cookies allow the website to remember important information, making your use of the website more convenient. A cookie generally contains the domain name from which it came, its \u201clifetime\u201d, and a unique randomly generated number or another value. As with most websites, we use cookies for various purposes: to improve your online experience, for analytics, and for marketing.<\/p><p>However, you hold the power to turn off your cookies, in your browser's settings, or by making changes to your security software tools.<\/p><h3>Links to other websites<\/h3><p>This website may contain links to other websites of interest, in particular links to websites of <strong>INFOS<\/strong>. We are only responsible for these same websites, as they are under our control.<\/p><p>Regarding third-party websites, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. Likewise, we advise you to exercise caution and always consult the privacy statement applicable to the website in question.<\/p><h3>Changes to the Privacy and Data Protection Policy<\/h3><p>A <strong>INFOS<\/strong> reserves the right to readjust or alter this Privacy and Data Protection Policy at any time, with such alterations being publicised.<\/p><p>Should you have any questions or doubts, <a href=\"mailto:marketing@infos.pt\">Contact us<\/a>!<\/p><h3>Useful links<\/h3><p><a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/PT\/TXT\/PDF\/?uri=CELEX:32016R0679&amp;from=PT\" target=\"_blank\" rel=\"noopener\"><span class=\"TextRun SCXW176018427 BCX0\" lang=\"PT-PT\" xml:lang=\"PT-PT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW176018427 BCX0\">Regulations\u00a0<\/span><span class=\"NormalTextRun SCXW176018427 BCX0\">GDPR \u2013 Regulation 2016\/679<\/span><\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Privacidade e Prote\u00e7\u00e3o de Dados (RGPD) A privacidade dos nossos clientes e utilizadores \u00e9 importante para a Infos Inform\u00e1tica e Servi\u00e7os, S.A., adiante designada por INFOS. A INFOS compromete-se a garantir a confidencialidade e privacidade na recolha e tratamento dos dados dos seus Clientes e Utilizadores, cumprindo com as suas obriga\u00e7\u00f5es ao abrigo do Regulamento Geral sobre a Prote\u00e7\u00e3o de Dados, tendo para esse efeito desenvolvido a presente Pol\u00edtica de Privacidade. A presente Pol\u00edtica de Privacidade e Prote\u00e7\u00e3o de Dados ajuda-o a compreender como a INFOS recolhe, trata e protege os seus dados pessoais quando visita os nossos sites e quando usa os nossos produtos e servi\u00e7os. A INFOS adota as melhores pr\u00e1ticas organizacionais e t\u00e9cnicas na preserva\u00e7\u00e3o da confidencialidade, integridade e disponibilidade dos dados pessoais que recolhe e trata no estrito respeito e cumprimento da legisla\u00e7\u00e3o aplic\u00e1vel. Ao disponibilizar os seus dados pessoais \u00e0 INFOS, est\u00e1 a consentir na recolha, tratamento e divulga\u00e7\u00e3o dos mesmos de acordo com esta Pol\u00edtica de Privacidade e com as regras e princ\u00edpios constantes dos Termos e Condi\u00e7\u00f5es dos contratos dos servi\u00e7os prestados. Generalidades e \u00c2mbito de Aplica\u00e7\u00e3o A INFOS \u00e9 respons\u00e1vel por esta Pol\u00edtica de Privacidade e Prote\u00e7\u00e3o de Dados. A presente abrange este website, assim como outros sites da INFOS, formul\u00e1rios e documentos que mencionem a referida pol\u00edtica. No \u00e2mbito desta Pol\u00edtica de Privacidade e Prote\u00e7\u00e3o de Dados, s\u00e3o definidos os seguintes conceitos gerais de aplicabilidade: Cliente: qualquer entidade \/ empresa \/ institui\u00e7\u00e3o \/individuo que adquire os nossos produtos e\/ou servi\u00e7os; Utilizador: qualquer visitante deste website, assim como de outros sites pertencentes \u00e0 INFOS e\/ou subscritores da nossa Newsletter. A INFOS reserva-se o direito de atualizar ou modificar a sua Pol\u00edtica de Privacidade e Prote\u00e7\u00e3o de Dados a qualquer momento, nomeadamente, de forma a adapt\u00e1-la a altera\u00e7\u00f5es legislativas nacionais e internacionais. Aconselhamos todos os nossos clientes e utilizadores a consultar esta p\u00e1gina regularmente. O que s\u00e3o Dados Pessoais Entende-se por Dados Pessoais qualquer informa\u00e7\u00e3o, de qualquer natureza e independentemente do respetivo suporte, incluindo som e imagem, relativa a uma pessoa singular identificada ou identific\u00e1vel (titular dos dados). \u00c9 considerada identific\u00e1vel a pessoa que possa ser identificada direta ou indiretamente, designadamente por refer\u00eancia a um n\u00famero de identifica\u00e7\u00e3o ou a mais elementos espec\u00edficos da sua identidade f\u00edsica, fisiol\u00f3gica, ps\u00edquica, econ\u00f3mica, cultural ou social. Dados Recolhidos A INFOS recolhe dados dos seus Clientes e Utilizadores, mediante submiss\u00e3o de formul\u00e1rios existentes para esse efeito, em formato digital e\/ou f\u00edsico. A INFOS \u00e9 a entidade respons\u00e1vel pela recolha e tratamento destes dados, decidindo as categorias dos dados recolhidos, qual o seu tratamento e as finalidades que dar\u00e1 aos mesmos. Todos os procedimentos realizados de modo automatizado e n\u00e3o automatizado que permitam a recolha, organiza\u00e7\u00e3o, armazenamento, modifica\u00e7\u00e3o e a transfer\u00eancia dos dados pessoais ser\u00e3o considerados como \u201ctratamento de dados pessoais\u201d. Utiliza\u00e7\u00e3o dos Dados Recolhidos Os dados recolhidos pela INFOS destinam-se ao processo de comunica\u00e7\u00e3o com os Clientes e Utilizadores, processamento de pedidos de informa\u00e7\u00e3o, an\u00e1lise estat\u00edstica, inqu\u00e9ritos de satisfa\u00e7\u00e3o, bem como a respetiva utiliza\u00e7\u00e3o para efeitos de marketing direto. A INFOS n\u00e3o vende nem negocia os seus dados. O utilizador autoriza expressamente a INFOS a enviar informa\u00e7\u00e3o sobre produtos e servi\u00e7os que possam ser do seu interesse utilizando os seus dados pessoais para efeitos de marketing direto atrav\u00e9s de qualquer canal de comunica\u00e7\u00e3o, nomeadamente mediante a utiliza\u00e7\u00e3o de correio eletr\u00f3nico, telefone, SMS, MMS ou outras formas de chamada autom\u00e1tica. A INFOS n\u00e3o comercializar\u00e1 nem partilhar\u00e1 a sua base de dados de clientes com terceiros. Acesso aos Dados Recolhidos A INFOS n\u00e3o divulga a terceiros quaisquer dados pessoais dos seus Clientes e Utilizadores, sem o seu consentimento, exceto: quando se tratam de empresas da INFOS; quando tal seja necess\u00e1rio para que os colaboradores, funcion\u00e1rios, fornecedores ou parceiros comerciais da INFOS possam fornecer um produto ou servi\u00e7o ou executar uma fun\u00e7\u00e3o em nome da INFOS; quando tal for exigido ou permitido por lei. A INFOS adotar\u00e1 as precau\u00e7\u00f5es razo\u00e1veis para garantir que os seus funcion\u00e1rios ou colaboradores com acesso a dados pessoais recebam forma\u00e7\u00e3o adequada ao seu correto processamento, com respeito pela presente pol\u00edtica e pelas obriga\u00e7\u00f5es legais de prote\u00e7\u00e3o de dados. No caso de incumprimento, a\u00a0INFOS aplicar\u00e1 san\u00e7\u00f5es disciplinares aos seus funcion\u00e1rios e colaboradores. Sempre que a INFOS divulgar os dados pessoais do utilizador salvaguardar\u00e1 o cumprimento da Lei da Prote\u00e7\u00e3o de Dados Pessoais, nomeadamente atrav\u00e9s da previs\u00e3o de disposi\u00e7\u00f5es contratuais que garantam que o terceiro utiliza os dados recebidos somente para as finalidades especificadas, e em conformidade com os fins descritos nesta pol\u00edtica, e que faz uso de meios de seguran\u00e7a adequados, de forma a proteger os dados pessoais do utilizador contra tratamentos ilegais ou n\u00e3o autorizados bem como contra a sua perda acidental, destrui\u00e7\u00e3o ou outras a\u00e7\u00f5es danosas. Dados Pessoais Sens\u00edveis A INFOS agradece que n\u00e3o nos envie e n\u00e3o nos d\u00ea a conhecer quaisquer dados pessoais sens\u00edveis, ou seja, informa\u00e7\u00f5es que revelem a origem racial ou \u00e9tnica, opini\u00f5es pol\u00edticas, cren\u00e7as religiosas ou filos\u00f3ficas, associa\u00e7\u00e3o sindical, informa\u00e7\u00f5es gen\u00e9ticas, informa\u00e7\u00f5es biom\u00e9tricas, dados relativos \u00e0 sa\u00fade ou dados relativos a vida sexual de uma pessoa natural ou a orienta\u00e7\u00e3o sexual. Esses dados pessoais ser\u00e3o imediatamente apagados. Armazenamento dos Dados A INFOS guarda os dados dos seus clientes e Utilizadores nos seus servidores localizados em Portugal. Estes servidores s\u00e3o protegidos e mantidos de acordo com standards elevados de seguran\u00e7a e por forma a respeitar as leis de privacidade aplic\u00e1veis. Tempo de Armazenamento dos Dados Recolhidos O per\u00edodo de tempo de armazenamento e conserva\u00e7\u00e3o dos dados pessoais de Clientes e Utilizadores da INFOS varia de acordo com a finalidade. Os dados pessoais dos Utilizadores do nosso website e microsites ser\u00e3o conservados at\u00e9 que os mesmos se mantenham ativos, sendo apagados com o fim desta utiliza\u00e7\u00e3o. Os dados pessoais fornecidos para efeitos da nossa lista de distribui\u00e7\u00e3o de conte\u00fados por correio eletr\u00f3nicos ser\u00e3o armazenados at\u00e9 ao termo da sua utiliza\u00e7\u00e3o. Neste caso, os Clientes e Utilizadores podem cancelar, a qualquer momento, a subscri\u00e7\u00e3o dos alertas atrav\u00e9s da op\u00e7\u00e3o de cancelamento prevista nas Newsletters. Os dados dos Clientes e<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-11963","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/pages\/11963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/comments?post=11963"}],"version-history":[{"count":6,"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/pages\/11963\/revisions"}],"predecessor-version":[{"id":12854,"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/pages\/11963\/revisions\/12854"}],"wp:attachment":[{"href":"https:\/\/infos.pt\/en\/wp-json\/wp\/v2\/media?parent=11963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}